Sutherland is an experience-led digital transformation company. For over 36 years, we have cared for our customers’ customers, delivering measurable results, and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Since its inception in 2008 in Bulgaria, Sutherland has grown to over 2,000 employees spread across 3 sites in the cities of Sofia, Varna, and Burgas and working from home. The team of professionals provides technical support and customer service in five different industries in 17 European languages.



Your responsibilities: Receive & log all queries received through phone & email Responsible to work on Ticketing to resolve the queries received from the employee Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc. Adhere to defined processes and ensure delivery in accordance with set quality standards Ensure the Service level are always achieved for HRS processes Integrity and discretion in dealing with sensitive information and always ensure data privacy Take ownership for query resolution and individual metrics. We offer: Attractive salary + extra bonuses Work-from-home option Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Rewards and recognition programs Trainings following the leading global standards for highest quality of Customer Support and Technical Support Structured working environment Career opportunities

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McAfee T1 Consultant in this role get to: Customer Service Skills: To assist and attend customers when reaching support lines. Provide a great customer experience demonstrating empathy and politeness with customers; Solve Problems: Customer Service clients will look for purchase/renew, account related issues, refunds. Handle voice and non-voice interactions with responsiveness and high quality; Technical Skills: In Technical Support instances customer will need help to install, reinstall and fix any technical issue related to McAfee Antivirus Software. What can you expect from us: Competitive salary; Laptop Device provided by us – We want to ensure that you would have the leading-edge technology to be successful; Gain expanded customer and technical knowledge for a world class leader with 34 years of experience in cyber security; Team of professionals who will help you build your career basis your skills & strengths within the Program and the Company; Get the chance to participate in Internal initiatives – such as Product, Process, Environment and People Experience improvements. Additional Benefits we offer: Day shifts only; Weekends off; Work from home opportunity; Attractive performance incentives; Monthly Rewards & Recognition initiative; 21 days of Paid leave allowance; Top-notch Training; Team buildings and social activities, participation in voluntary work, charity causes, etc.; Wellness program available to all our employees; Work at home Essential Benefit -Financial support for expenditure on utilities; Food vouchers, Multisport card, Additional health & life insurance, Gift for Birth, and much more.

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